Case Study
How a Multi-State ABA Provider Increased Its First Pass Paid Rate by 15%
+15%
Increase in first pass paid rate since partnering with Camber
>80%
Reduction in initial denials rate
60%
Of director's time previously spent on billing -- now freed up
2x
Reduction in time spent working claims with Camber's task system
We were bleeding and we didn't even know it. You guys knew what we were talking about, and how to help us out in the way we needed you to. It was a partnership from the beginning -- I'm all about that. When we met you guys, we knew there was going to be support.
Tammy Pedersen, Senior Director of Managed Care and Billing at Intercare
Higher Trust and Visibility into Claims Data
Established in 1970 by a speech pathologist who went on to focus on pediatric autism services, Intercare is a family-run, family-focused ABA provider that serves hundreds of families with clinics operating in California and Colorado.
Intercare's previous billing workflow used unstructured billing labels and manual Excel spreadsheets in an attempt to account for held or denied claims. The lack of cohesion made it difficult to understand what actions to take and when, leading to unidentified and unresolved problems that would cascade into more significant issues.
With Camber's claims and task dashboards that update daily, Intercare gained the visibility into their own data that they needed to operate effectively and efficiently across dozens of insurance payer claims.
The team now uses Camber tasks to understand each specific action they need to take to resolve would-be denials, before they even happen. Each task is generated by smart, payor-specific billing rules that do much more than simply scrub for basic errors -- they proactively prevent denials according to an engine trained on millions of other claims.
Tasks are also highly collaborative, with flexible assignment and open communication threads between teammates. Direct integration with their EHR connects each task to its respective session to triage and resolve the issue quickly, then enables Camber's system to re-ingest the sessions for resubmission automatically once ready.
+15%
Intercare's first pass paid rate has increased by 15% since collaborating with Camber, alongside a more than 80% reduction in initial denials.
There were just limited ways to track everything before. Now I can see the full picture, stay on top of it, and know what's going on at any point.
Tammy Pedersen, Senior Director of Managed Care and Billing at Intercare
Making things so much more user-friendly has been huge. I can trust that my team can figure out the platform, which wasn't the case before. I know I don't have to be so in the weeds for things to run.
Tammy Pedersen, Senior Director of Managed Care and Billing at Intercare
Stronger Communication Systems and Support
Before, Intercare's team would see cash flow issues and then start asking questions to their billing vendor. But it often seemed as though every answer would only raise more questions. Intercare's team would spend significant time and energy helping their vendor understand the root causes behind cash issues, causing frustration with constant back-and-forths to find a resolution.
Switching to Camber made a stark contrast. While the automation was an invaluable asset for preventing denials proactively and processing claims seamlessly, having a close partner to communicate the higher-level, big-picture trends and escalate high-priority tasks proved to be just as important.
It was a partnership from the beginning -- and I'm all about that. When we met you guys, we felt like there was going to be support.
Tammy Pedersen, Senior Director of Managed Care and Billing at Intercare
Intercare's client families have also benefited. Before, parents or caretakers would call in with questions that Tammy's team had to research every answer themselves. Camber's communication and data visibility changed that entirely.
We used to have to field our patient families' questions. Now, it feels a lot better because we actually have the answers.
Tammy Pedersen, Senior Director of Managed Care and Billing at Intercare
Fewer Hours Spent on Billing
The Intercare team manages several priorities besides billing and collections across the full spectrum of managed care. Prior to Camber, Tammy felt they were dedicating too much time to billing and less to other priorities that still needed attention.
At one point billing took up 60% of my time, amongst all the other responsibilities on my plate as director of managed care.
Tammy Pedersen, Senior Director of Managed Care and Billing at Intercare
Since bringing Camber on board, Tammy and the rest of her team have been able to free up their time for more important priorities. Instead of having every billing-related issue on her plate to delegate, the Camber task system easily routes different types of action items through the organization and gives her the peace of mind that open issues are being resolved effectively.
Just having the tool to be able to easily work claims cuts the work in half. We know what the problem is, and how to solve it. We used to put a lot of legwork into figuring out why claims were getting denied before we even got to figure out how to solve it.
Tammy Pedersen, Senior Director of Managed Care and Billing at Intercare
What's Next for Intercare
Over the course of their partnership with Camber, Intercare has continued to see the rate of new product development and continued improvement, especially as their own needs change over time. Tammy and her team continue to meet with the Camber team frequently to review both detailed, specific cases and high-level strategic insights.
You're adaptable to what we need -- as big picture or as granular as can be. I really appreciate how Camber helps us out.
Tammy Pedersen, Senior Director of Managed Care and Billing at Intercare
Ready to reclaim time and boost collections?
See how Camber's technology-enabled partnership can increase your first pass rate, cut billing hours, and give your team the visibility it needs to stay ahead of denials.